Customer Experience Forum 2020

Customer Experience Forum 2020

Conference Customer Experience

What does it take to win in the experience economy?

In an ever-changing market where people are moving away from consumerism, what does the customer of the future look like and how do we integrate customer centricity in the digital transformation road map?

Stay agile, explore next-generation CX together with pioneering minds and brands at Customer Experience Forum – 9th edition! Get valuable strategic insights for business re-engineering, more customer loyalty, and income stability. Turn brand interactions into everyday habits!

TOPICS OVERVIEW | What is leading strategic agendas in EU:

✔️ Merging Agile Principles with CX Innovation when designing the business strategy.
✔️ Shifting from storytelling to storymaking for empowering trust-based customer relationships with Gen YZ.
✔️ Making the best out of IoT through micro-segmentation, predictive analytics and complaints prevention.
✔️ Using behavioral economics for context-driven interaction and services.
✔️ Investing in Voice of the Customer programs and strategising upsell/cross-sell.
✔️ Going beyond NPS and market standard KPIs with Journey Analytics to generate more value.
✔️ Managing multi-channel CX, upgrading CRMs & apps for on-the-go customers in the 5G era.
✔️ Building a contemporary People Culture and creating Employee Advocacy Programs.
✔️ Managing B2B customer experience challenges and leading the overdue market change.

GAME-CHANGING SPEAKERS | We carefully shaped an avant-garde blend for you:

🎤Mihaela Apostoleanu – Director EMEA Technical Support Microsoft Romania
🎤Ela Banu – Director, Head Of Operations ING Romania
🎤James Murphy – CEO, Founder Institute Mentor @Squid40
🎤Amalia Costa – Chief Design Office & Product Architect @Squid40
🎤Luminita Vicol – Head of Client Services @ING Romania
🎤Teodora Migdalovici – Founder, International Public Speaker, Awarded Brand Therapist & Author @The Alternative School for Creative Thinking
🎤Alina Gleiss – Senior Manager, Commercial Sales, Zendesk
🎤Diana Stafie – Future Strategist & Partner @FutureStation
🎤Catalina Banuleasa – Co-Founder, UX Google developer & Design Sprint Master @Design Thinking Society

PARTICIPATION BENEFITS | Why attend the forum:

⬆️ Stay ahead of the trends and discover the future in CX.
⬆️ Learn from the best experts in the field and ask questions.
⬆️ Explore tools that work, to make your marketing smarter.
⬆️ Find new ways to translate customer insight into profitable strategies.
⬆️ Get more brand awareness and reputation inside the CX niche.
⬆️Benefit from business networking and relevant partnership leads.
⬆️Make a difference, help the customer experience community grow.

Seats number is limited. Secure your tickets!

Price per forum seat: 215 euro (VAT exclusive).
For more information visit
Purchase tickets online via:
Contact us for special group ticket offers or sponsorship opportunities.


Customer Experience Forum + Marketing Insiders Group

Date & time

26th Feb, Wednesday

26th Feb, Wednesday


POINT, str. Eremia Grigorescu nr. 10, Bucuresti, Romania